I really admired the way Shailaja was accommodative about her viewers' comfort. The whole session did not seem about her at all. It seemed about us. Whether we were comfortable, we were understanding it, we had questions, what we wanted to do, why we wanted to do.
Secondly, it was not technical at all. For someone who hates the techie stuff simply because I find it too complex, Shailaja's way of talking was for any layman. It was as if she was inviting me and guiding me, holding my hand through this new digital process I wanted to embark on. Shailaja is extremely patient and understanding, I think that is what makes her sessions such a treat to be in.